FAQs
BELOW YOU WILL FIND GUIDANCE ON OUR PRODUCTS, PRACTICES AND POLICIES TO HELP YOU SHOP WITH CONFIDENCE
What are the benefits of using Aurum Sanctori products?
Our products are designed to promote inner coherence, balance, and self-embodiment through the power of botanical ingredients and energetic alignment.How do I choose the right product for my needs?
We recommend exploring our product descriptions and considering your personal intentions. Our team is also available for personalized guidance.Are your products suitable for all skin types?
Yes, our handmade apothecary products are crafted with natural ingredients, making them suitable for a variety of skin types. Always perform a patch test if you have sensitive skin.What is energy alignment, and how does it work?
Energy alignment involves balancing your energetic field to enhance well-being. Our services are tailored to help you connect with your inner self and promote harmony.How can I book a personalized energy alignment session?
You can easily book a session "Contact Us" button and send us an email
Can I return or exchange my order?
Due to hygiene and safety reasons, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can assist you.
How long do your products last?
Our products are made fresh in small batches. For best results, use within 6–12 months and store in a cool, dry place away from direct sunlight.
Do you ship internationally?
At this time, shipping availability may vary. Please check our shipping policy or contact us if you have questions about international orders.
How should I use Aurum Sanctori products?
Each product is designed to be used as part of a personal ritual or daily self-care practice. Usage instructions can be found on individual product pages.
Kindly review our Terms and Policies prior to completing your purchase.
Terms & Conditions
By accessing this website and purchasing from Aurum Sanctori, you agree to the following terms and conditions.
All products are handcrafted and may vary slightly in color, scent, or texture. These variations are natural and do not constitute defects.
Our products are intended for external use only. Aurum Sanctori is not responsible for adverse reactions. We recommend performing a patch test prior to full use.
We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.
Prices, product availability, and descriptions are subject to change without notice.
All content on this website — including text, imagery, branding, and formulations — is the intellectual property of Aurum Sanctori and may not be copied or reproduced without permission.
Disclaimer
Aurum Sanctori products and services are offered for ritual, self-care, and personal well-being purposes only.
Any references to energy, intention, alignment, ritual, or spiritual practices are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.
Our offerings are not a substitute for professional medical, legal, or mental health advice.
By purchasing, you acknowledge personal responsibility for your use of our products.
Refund & Return Policy
Due to the nature of our products, all sales are final.
Aurum Sanctori products are handcrafted, made in small batches, and intended for personal use. For hygiene and safety reasons, we do not accept returns or exchanges on opened or used items.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within
48 hours of delivery at aurumsanctori@gmail.com. Include your order number and clear photos of the issue so we can assist you promptly.
Lost Packages
Once an order has been shipped and marked as delivered, Aurum Sanctori is not responsible for lost or stolen packages. Please ensure your shipping address is accurate at checkout.
Refused or Returned Packages
Orders returned due to incorrect address entry or refusal will not be refunded.
Privacy Policy
Aurum Sanctori respects your privacy and is committed to protecting your personal information.
We collect information necessary to process orders, communicate with you, and improve our services. This may include your name, email address, shipping address, and payment details.
Your information is never sold or shared with third parties except as required to fulfill your order (payment processors, shipping providers).
You may opt out of marketing communications at any time.
